- Bookings by bot
- Conversational Commerce
- Facebook Messenger, Bookings via Skype
View:
Key Terms
Homework Assignment
- Read Article - There's a Bot for That
- Be sure to click through links + watch video 2
- Post in your blog
- Definitions - in your own words
- What is a chatbot, what is AI
- Visual image to define chatbot plus AI
- Key question
- How do you think bots on social media (especially Facebook) will impact hotel bookings, in the future
Submit Homework Post Links - only session 3 post - NOT whole blog
In Class Work
- Please take a short survey on messaging use
Review of HiJiffy Facebook Bot for Hotels
Guest text Messaging without app
Sephora leads in Retail Chatbot experiences
Classwork Submit
Leaders
Chris Messina - inventor of # - The Chatbot Revolution
Bot
Radisson Blu Eward
new chatbot is “designed to deliver exceptional experiences for guests who prefer digital brand interaction
Post a breif comment - how will 'voice' requests affect chatbox experiences?
ReplyDeleteVoice will humanize chatbox experiences by simultaneously writing what we want to write down.
ReplyDeleteIt is very useful when you can't use the keyboard or for people with diseas. The guest experience will be enhanced. People will feel closer to companies. The bad thing is that the "voice" machine needs to be used to our voice at the beggining.
ReplyDeleteIt will be very useful convenient. However, the chat bot will have to adjust to different accents and quickly adapt to the languages of the users.
ReplyDeleteThis is agradable and we can win a lot a time.
ReplyDeleteA great deal of people will move towards voice and will be more demanding of their systems and the delivery of service.
ReplyDeleteI don't know if it 's a good thing but it can save us time and make us less efforts. Chatbox experiences will be even more instantaneous and close to us.
ReplyDeleteIt is very useful tool to enhance the customer service delivery and facilitate their stay.
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteIt could be very interesting to improve the guest's exeperience only if it is correctly performed. I mean that if the voice is not well understood by the software, it could become a waste of time.
ReplyDeleteIt will be useful for customers, but the bot will have to adapt to each voice, to each accent, so it will take a lot of time to set it up.
ReplyDeleteIt can be a useful tool, when people do not have their phone on their hands, like with Siri, the developing of smart house or IA. It also humanize the chatbot, recent studies show that people use decent language when they talk to their IA, saying "hello", thanks them, etc.
ReplyDelete