Service on Demand Infrastructure - ALICE site “ALICE
is enabling hotels by providing a single platform to connect concierge,
front desk, housekeeping and maintenance, while also giving the end
consumer an entirely new way to engage with their hotel through a mobile
application.”- Gordon Ritter, TechCrunch
The Setai, Miami Beach
Alex Furrer
General Manager
"Our guests use their mobile phones for everything these days, so
providing this option to engage with us is the ultimate luxury
experience. With ALICE, we have given our guests the choice to
communicate with us on their terms."
What type of staff training or orientation was essential to successful implementation, especially with 'back of the house' staff such as housekeeping? How well did staff members embrace the on-the-go service concept?
Thank you for this conference, #ALICE_MERCI ! It was very interesting to learn about this new concept, it will surely make things easier for a lot of people!
The pleasure was mine. It was a great opportunity to speak to you all. Please keep in touch as you move through this incredible industry. Add me on LinkedIn (https://www.linkedin.com/in/alexander-shashou-42a43b36) and Twitter (@ashashou)
Was there an impact on guest satisfaction ratings, after the implementation of ALICE?
ReplyDeleteWhat type of staff training or orientation was essential to successful implementation, especially with 'back of the house' staff such as housekeeping? How well did staff members embrace the on-the-go service concept?
ReplyDeleteAre there certain types of hotels and resorts that are best suited to ALICE?
ReplyDelete#ALICE_MERCI Thank you for your time, it was interesting !
ReplyDeleteThank you for this conference, #ALICE_MERCI ! It was very interesting to learn about this new concept, it will surely make things easier for a lot of people!
ReplyDeleteThis comment has been removed by the author.
ReplyDelete#ALICE_MERCI Thank you so much, I was a great opportunity to meet you !
ReplyDelete#ALICE_MERCI Thank you for your time
ReplyDeleteThanks for the very interesting insights and for you time describing us the project #ALICE_MERCI
ReplyDeleteThank you this conference on this very interesting subject.
ReplyDelete#alice_merci
#ALICE_Merci ! Thank you for your time and for this amazing demo !
ReplyDelete#ALICE_MERCI Thanks a lot for these online conference. It enables me to know a new digital platform service inside the Hospitality Industry.
ReplyDeleteThank You for this Rewarding Intervention. #ALICE_MERCI
ReplyDeleteThank you for your time #alice_merci, it was very interesting !
ReplyDelete#ALICE_MERCI Thank you for the conference, very interesting system !
ReplyDeleteHotel 2.0 is here ! #ALICE_MERCI
ReplyDeleteGreat Concept! Thank you #alice_merci
ReplyDeleteThe pleasure was mine. It was a great opportunity to speak to you all. Please keep in touch as you move through this incredible industry. Add me on LinkedIn (https://www.linkedin.com/in/alexander-shashou-42a43b36) and Twitter (@ashashou)
ReplyDelete#ALICE_MERCI !!Thanks a lot for this intersting presentation...Amazing to learn how we can save time and effort!!
ReplyDelete